Frequently Asked Questions
Are you Insured?
We have full Liability Insurance, and will present on request.
Do I need to be home when you clean?
If you feel you need to be home to met your clean team it's your
choice. If you choose not to be home you can give us a key which we can
pick up before your cleaning date or you can hide a key in a safe place
and if you choose to give us access thru your garage you can just give
us your entry code. Same applies with your alarm system. By far the
most efficient and problem free way for everyone is for you to give us
a key and alarm code.
How do you protect my keys?
Your key is secured in a locked key safe that only the management
has access to. The key is issued to your team supervisor who returns it
at the end of the day.
How many people will clean my home?
We find the most efficient way of cleaning your house is with 1 to 3
people, 1 of whom is a team supervisor. Each employee is given a
specific task while in your home.
Do I need to provide my own cleaning products or vacuum?
Green Clean Of Wisconsin brings all its own cleaning products. If you
prefer for us to use a certain product that you like, please have it on
your kitchen counter on the day we come to clean your home.
Will I always have the same team?
Every effort is made to have the same team clean your home.
Occasionally, there may be a change in a team member due to illness or
vacation. It is the teams supervisor's job to learn your home and to
teach the team members to deliver the same quality and consistency each
and every time we come to clean your home.
Are teams trained and supervised?
All of our team members are trained before they're permitted to
clean your home. Each team has a supervisor who is in charge of making
sure nothing is missed and that any special requests we receive from
our customers is taken care of.
How do I pay for your services?
Payment is due at time of service. You may pay by cash, personal
check, or credit card (we accept MC or Visa). If you are not home
during your initial cleaning we will ask you for the full estimated
amount plus tax. If it takes less time then we estimated, you will be
given a credit towards your next cleaning or refund the difference.
On your regular scheduled cleanings we ask that you leave payment on
your kitchen counter. If you pay by credit card we will handle the
process from our website.
What is the cost of my cleaning?
Your fee is based on the size and condition of your home and how much time is spent on your home. Please contact us to get a free cleaning estimate for your home or office.
Gift Certificates
Green Clean Of Wisconsin gift certificates are the best way to treat someone to a vacation from house cleaning, or carpet cleaning.
Our Guarantee
Green Clean Of Wisconsin backs all of its work with a 100% Satisfaction
Guarantee. If you are not satisfied with the work we have performed in
your home or office please call within 24 hours and we will address any problems
you might have with your cleaning.
Our Guarantee is part of our commitment to our customers. We want
our customers to be happy with the work we perform in their home or
office. We welcome feedback and comments to help us to continue to
increase customer satisfaction. Tell us what you enjoy and what we can
improve upon. Remember Green Clean Of Wisconsin's goal is to be your
home and office cleaning service for many years to come.
